Christmas Catering Assistant – Twycross Zoo Winter Light Trail.

Location: Twycross Zoo, Burton Road, Atherstone, Warwickshire, CV9 3PX.
Contract: Casual / Temporary / Seasonal.
Event Dates: November 2026 – 21 February 2027.
Shifts: 3:30pm – 8:30pm, including weekdays and weekends.
Pay: £13.00 per hour + holiday pay.

About the Job:

Join Our Catering Team at Twycross Zoo This Christmas!

We are looking for friendly, enthusiastic and reliable Christmas Catering Assistants to join our team supporting the magical Winter Light Trail at Twycross Zoo!

Working as part of our event catering team, you will be serving delicious sweet treats to visitors enjoying the spectacular Christmas lights and festive atmosphere at one of the Midlands' most popular family attractions.

You'll be working from a charming vintage-style concession unit, helping to create a wonderful experience for families and visitors throughout the winter season.

No cooking is involved! This is a customer-facing role focused on serving ready-to-eat sweet treats, taking payments and ensuring the concession runs smoothly.

With regular shifts available from November through to February, this is a fantastic opportunity to secure consistent seasonal work in a fun and festive environment.

Key Responsibilities:

Serving a selection of delicious sweet treats to visitors.
Providing excellent customer service and creating a welcoming atmosphere.
Taking customer orders and processing payments accurately.
Maintaining attractive product displays and replenishing stock.
Keeping the catering unit clean, tidy and well organised.
Supporting the setup and closing down of the concession.
Working effectively as part of a small, friendly team.
Supporting the Food & Beverage Supervisor with the smooth running of the unit.
Following all food hygiene, allergen awareness, health and safety procedures.

What We're Looking For:

Level 2 Food Safety & Hygiene Certificate is essential.
Previous catering, hospitality, retail or customer service experience is desirable.
A friendly, enthusiastic and positive attitude.
Excellent communication and customer service skills.
Reliable, punctual and comfortable working in a busy environment.
Confidence handling customer orders and payments.
Comfortable working in cold winter conditions.
Flexibility to work weekday and weekend evening shifts.
The ability to travel reliably to and from Twycross Zoo, including evening finishes.
Availability to work regular shifts throughout the event.
A willingness to get stuck in and support the team wherever needed.

Working Dates & Hours:

Shift Times: 3:30pm – 8:30pm.

Shifts are available on selected dates throughout November and December 2026, January 2027 and February 2027, with the event finishing on 21 February.

We are looking to build a small, consistent team who can work together throughout the winter season.

You don't need to be available for every date, but we would love to hear from people who can commit to regular shifts across multiple weeks.

What We Offer:

£13.00 per hour + holiday pay.
Regular seasonal shifts throughout the winter months.
Convenient 5-hour afternoon and evening shifts.
A friendly and supportive team environment.
No cooking required.
The opportunity to work at a magical Christmas light experience.
Valuable catering and customer service experience.
Opportunities for additional event work throughout 2027 at other major events and venues across the UK.

Interested?:

If you enjoy working with people, have a passion for customer service and would love to be part of the Christmas magic at Twycross Zoo, we'd love to hear from you!

Whether you're looking for regular part-time work, additional income alongside another job or simply want to experience working at a fantastic festive event, this could be the perfect opportunity for you.

Please note: Applicants must hold a Level 2 Food Safety & Hygiene Certificate. Evidence of this qualification will be required before shifts can be confirmed.

Apply today to join the Freemans Event Partners Christmas Catering Team at Twycross Zoo!